Cancellation Policy

1 Overview

SPOTMEE is committed to fair treatment for both Users and Hosts. This Cancellation Policy explains the timing, fees, and refund process that apply to every booking made through the platform.

By booking or accepting a session on SPOTMEE, you agree to this policy. Specific Hosts may publish stricter rules within their listing — where a listing's policy is stricter than this document, the listing policy controls to the extent permitted by law.

2 User cancellations

At SPOTMEE, each appointment is reserved exclusively for you. We ask for at least 24 hours' notice for cancellations. If you need to cancel a booking, the following rules apply:

Example: If your appointment is at 3:00 PM on Friday, cancellation must be completed before 3:00 PM on Thursday to receive a refund.

You can cancel an upcoming booking at any time from your account dashboard under "My bookings".

3 No-shows & late arrivals

• A session is marked as a "no-show" if you do not arrive within 15 minutes of the scheduled start time without prior communication with the Host.
• No-shows are not eligible for a refund, and the Host will be paid in full.
• Late arrivals shorten your session; the scheduled end time does not shift.
• Repeated no-shows may result in account warnings or suspension.

4 Host cancellations

We understand emergencies happen. If a Host cancels a confirmed booking:

• The User receives a 100% refund to their original payment method.
• SPOTMEE will assist the User in finding an alternative slot or Host when possible.
• Hosts who cancel confirmed bookings repeatedly may receive warnings, listing demotion, or account suspension.

Hosts are expected to manage their availability carefully and only accept bookings they can honor.

5 Refunds & processing

• Approved refunds are issued to the original payment method used for the booking.
• Most refunds appear within 5–10 business days, depending on your bank or card issuer.
• We cannot refund to a different card or payment method.
• Promotional credits or gift balances are refunded as credit, not cash.

6 Platform & payment fees

Unless otherwise noted, SPOTMEE does not charge a separate cancellation fee. Payment processing fees charged by third-party providers (e.g., Stripe) may be non-refundable on small partial refunds; where this applies, it will be disclosed on your receipt.

7 Extenuating circumstances

We may waive normal cancellation rules in rare, genuinely unforeseeable circumstances outside of your or the Host's control, such as:

• Declared natural disasters or severe weather at the session location.
• Serious illness, injury, or bereavement with appropriate documentation.
• Government-ordered closures or travel restrictions.
• Significant utility failures at the booked location (power, water, HVAC).

Requests must be submitted within 14 days of the scheduled session, with supporting documentation where applicable.

8 Modifications

Booking modifications (e.g., changing the time or date) are handled as a cancellation of the original booking followed by a new booking, and the standard cancellation rules above apply. Hosts are encouraged to accommodate reasonable reschedule requests when possible.

9 Disputes

If you believe a cancellation or refund decision was made in error, please contact our support team within 14 days. We'll review your case and the Host's response before issuing a final decision.

10 Contact

Questions about this policy? Email us at support@spotmee.com or use our contact form.